Where is Boulder, Utah? The Firelight and Company Studio is located in Boulder, a remote community along State Highway 12 in South-Central Utah. We are situated at the eastern edge of the Aquarius Plateau at the base of Boulder Mountain, and nestled between waterways that flow into the Escalante River. Yes, though very remote, we do have a small post office in town!
How are my pieces packaged? All items are simply boxed in brown paper gift boxes and wrapped with linen string. Earrings are mounted on a lovely bifold card that fit within the box. If you'd rather not receive your order in a gift box, please let us know when you place your order. Unless you are ordering lots of items, this won't affect the cost of shipping.
When will my order be shipped? Please allow 5 business days for your standard order to leave Boulder. Some pieces need to be made as the order is placed and this allows time to complete your order. Please note that custom work will require more time.
How will my order be shipped? Your order will ship within 5 business days of purchase. Free Shipping within the USA through United States Postal Service (USPS) Priority Service, which usually takes two to five business days to reach its destination. Insurance is included.
If you are shipping your order to an address outside the USA, your order will ship through USPS Priority International Service, which is expected to take six to ten business days to reach its destination. For one to two items, you'll be charged US$35.00. This includes insurance for orders valued over US$200.00. If you are a customer outside the USA, please contact us prior to your purchase if you'd like to order more than two items, if you'd like to change your shipping method to International First Class (less expensive, but it will take longer to arrive), or if you'd like to add insurance to your package.
What is your Returns and Exchanges Policy? Please send us an email right away if you're dissatisfied with your purchase or gift for any reason. We'd like to make sure that you're happy with your piece. Any work to be returned or exchanged must be mailed back within one week of receipt. If you're returning your item, we will refund your money less the shipping costs as soon as we receive it.